Terms and Conditions Pakistan: Important Policies for Safe Shopping

Terms and Conditions Pakistan policy of Medical Hub governs every purchase made on our website and applies to all customers shopping with us across the country. These terms are written in line with the consumer protection and e-commerce regulations applicable in Pakistan, so you always know exactly where you stand before, during, and after your order. Below are the 7 key policies that make up our terms and conditions.

1. General Terms and Conditions Pakistan Customers Should Know

  • All prices listed on the website are in Pakistani Rupees (PKR) and are inclusive/exclusive of applicable taxes as stated at checkout.
  • By placing an order, you confirm that the information provided (name, address, contact number) is accurate and complete.
  • We reserve the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, or stock unavailability.
  • These general terms and conditions apply equally to customers in Karachi, Lahore, Islamabad, and every other city we deliver to.

2. Order Confirmation & Processing

  • Orders are confirmed via SMS, WhatsApp, or email once placed.
  • Processing time is typically 1–3 business days before dispatch, excluding public holidays.
  • If an item becomes unavailable after you order, we will notify you and offer a replacement or full refund as per our Refund and Return Policy.

3. Shipping & Delivery Terms and Conditions Pakistan-Wide

  • Orders are dispatched via Leopard Courier Services and Daewoo Express, two of the most reliable courier networks covering major cities and towns across Pakistan.
  • Estimated delivery time is 2–6 business days, depending on your location.
  • Delivery delays due to courier operations, weather, or public holidays are beyond our control, though we will keep you informed at every step.
  • Cash on Delivery (COD) and prepaid orders both follow the same dispatch and delivery terms and conditions.

4. Consumer Rights Under Terms and Conditions Pakistan Law

In line with the consumer protection framework applicable in Pakistan, every customer has the right to:

  • Receive accurate, honest product information before purchase
  • Request a return or refund within the stated policy period
  • Raise complaints regarding defective, damaged, or misrepresented goods
  • Get a clear response from our support team within a reasonable time

For more detail on how these rights apply in practice, see our Refund and Return Policy. You can also read more about consumer protection and e-commerce regulation in Pakistan on the official Securities and Exchange Commission of Pakistan (SECP) website.

5. Limitation of Liability

Medical Hub is not liable for indirect or incidental damages arising from product use, delays in courier service, or circumstances beyond our reasonable control (force majeure). Our responsibility is limited to the value of the order placed.

6. Dispute Resolution – Terms and Conditions Pakistan Jurisdiction

Any disputes arising from a purchase will first be addressed through our customer support team — reach us anytime via our Contact Us page. If a dispute remains unresolved, it shall be subject to the jurisdiction of the courts of Lahore, Pakistan.

7. Updates to These Terms and Conditions

We reserve the right to update these terms and conditions, along with our Refund and Return Policy, at any time. Any changes will be reflected on this page with an updated revision date below. Continued use of our website after changes are posted implies your acceptance of the current terms and conditions Pakistan policy.

If you have any questions about these terms and conditions Pakistan policy, or about a specific order, our support team is just a message away — visit our Contact Us page for phone, email, and WhatsApp details. We recommend bookmarking this page, since these terms and conditions Pakistan policy may be revised from time to time as our services and courier partnerships grow.

Terms and Conditions Pakistan – Medical Hub

Last updated: 21/6/2026