How do I place an order?
Browse our shop page, add items to your cart, and complete checkout with your delivery and payment details. You’ll receive confirmation once your order is placed.
Can I cancel or change my order after placing it?
Contact our support team as quickly as possible after placing your order — changes are much easier to accommodate before an order has shipped.
How can I contact Medical Hub for help?
Our team responds quickly to every inquiry. Reach us through our Contact Us page, via WhatsApp at +92 327 7793630, or by email at Info@medicalhub.shop.
Still Have Questions?
If your question isn’t answered in these Medical Hub FAQs, our support team is available to help directly — just reach out through our Contact Us page and we’ll get back to you.
Browse Medical Hub FAQs
Find answers to common questions about orders, shipping, payments, returns, warranties, and medical products.
Contact Our Support Team
Need more help? Contact our customer support team via WhatsApp, phone, or email for quick assistance.
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Shop with confidence. We offer secure payments, genuine products, fast delivery, and reliable customer support across Pakistan.
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How long does delivery take?
We offer nationwide delivery across Pakistan. Orders typically arrive within 3-5 business days depending on your city. Customers in major cities usually receive orders faster than those in more remote areas.
Is delivery free?
Yes — we offer free delivery on your first order above Rs 3000. For repeat orders, delivery charges (if any) are calculated at checkout based on your location.
Do you deliver across all of Pakistan?
Yes, Medical Hub offers nationwide delivery, from major cities to smaller towns, so wherever you’re ordering from in Pakistan, we can get your order to you.
How can I track my order?
Once your order is confirmed and shipped, you’ll receive tracking details so you can follow your package until it arrives.
What payment methods do you accept?
Medical Hub offers 100% fast and secure payment options at checkout. Cash on Delivery, bank transfer, EasyPaisa, JazzCash.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available across Pakistan. However, for large, heavy, or high-value orders that require oversized packaging, advance payment may be required before dispatch. Our team will contact you to confirm the payment details if applicable.
Is it safe to pay online on your website?
Yes, all online payments on Medical Hub are processed through secure, encrypted payment channels, so your payment information stays protected throughout checkout.
What is your return policy?
We offer a flexible and easy return policy — items can be returned within 7 days of delivery. Full details, including which products are eligible and how to start a return, are available on our Refund and Return Policy page.
How do I request a refund?
If your order is eligible for return under our policy, reach out to our support team with your order details, and we’ll walk you through the refund process step by step.
What if I receive a damaged or wrong item?
Contact us as soon as possible after delivery with photos of the item and your order number, and our team will arrange a replacement or refund according to our return policy.
Are your products genuine?
Yes — Medical Hub only lists products we’d trust for our own families to use. We work directly with verified suppliers to ensure every device and skincare product listed is genuine, not counterfeit.
Do products come with a warranty?
Warranty coverage depends on the specific product and manufacturer. Product pages list warranty details where applicable — check the individual product listing for specifics before ordering.
