Refund and Return Policy Pakistan: Easy 14-Day Return Guide
Refund and Return Policy Pakistan of Medical Hub is designed to make returns simple, fair, and stress-free for every customer shopping with us across the country. Whether you’ve changed your mind or received a damaged item, this page explains exactly how our refund and return policy Pakistan process works, step by step.
1. Refund and Return Policy Pakistan: 7-Day Return Window
You can request a return within 7 days of the delivery date under our refund and return policy Pakistan. Requests made after this period will not be accepted, so we recommend inspecting your order as soon as it arrives.
2. Return Conditions Under This Refund and Return Policy Pakistan
To be eligible for a return, your item must meet the following conditions:
- The product is unused, unworn, and undamaged
- It is returned in its original packaging with all tags, labels, and accessories intact
- You have proof of purchase (order number or invoice)
- The return request is raised within the 7-day window stated in this refund and return policy Pakistan
3. Change of Mind Returns – Deduction Rules
We understand that sometimes you may simply change your mind. If the product is in perfect, unused condition and you wish to return it for reasons other than a defect or wrong item, we’re happy to accept it back under the following condition:
- A deduction of 8–10% of the order value will be applied to cover handling, packaging, and reverse-logistics costs. The remaining amount will be refunded to you.
- This deduction does not apply if the product received is damaged, defective, or different from what was ordered — in such cases, our refund and return policy Pakistan guarantees a 100% refund.
4. How to Request a Return
- Contact our support team within 7 days of delivery via email, WhatsApp, or our Contact Us page.
- Share your order number, reason for return, and photos of the product (if applicable).
- Once approved, we will arrange a reverse pickup or guide you on how to send the item back.
5. Return Shipping – Leopard Courier & Daewoo FastEx
Returns under this refund and return policy Pakistan are processed through our trusted courier partners:
- Leopard Courier Services — track your return shipment anytime using your consignment number.
- Daewoo FastEx — Pakistan’s nationwide cargo network, also used for return pickups in select cities.
Depending on your city and availability, our team will book the most convenient courier for your return. Return shipping charges, where applicable, will be communicated at the time of return approval.
6. Refund Method & Timeline
- Once the returned item passes our quality check, your refund will be processed within 5–7 business days.
- Refunds are issued via bank transfer, original payment method, or store credit, as per your preference and the original mode of payment.
- For Cash on Delivery (COD) orders, refunds will be made directly to your provided bank account.
7. Non-Returnable Items
The following items are not eligible for return or refund under our refund and return policy Pakistan:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Used, washed, or altered products
- Items missing original packaging, tags, or accessories
- Perishable or personal-care items (where applicable)
8. Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/video evidence. In such cases, we will offer a free replacement or full refund, with no deduction and no return shipping cost to you.
This refund and return policy Pakistan works alongside our Terms and Conditions Pakistan page, which covers broader rules on orders, shipping, and consumer rights. If you have any questions before requesting a return, our team is always ready to help — see the Contact Us section.
